UltraSeedbox Policies

Content Abuse Policy

Complaints against Copyrighted Content

We understand that our client may distribute copyrighted, trademarked, or sensitive content – either accidentally or on purpose - without appropriate rights. In that case, if you’re a copyright owner, you can contact us under the Digital Millennium Copyright Act of 1998 at abuse@usbx.me.

We’ll respond to copyright infringement claims on UltraSeedbox and take whatever action we think is appropriate, which may include removing the reported content or termination of accounts of clients who repeatedly infringe or charge often with infringing copyrights.

We follow a straightforward procedure for this circumstance with the following steps:

This will be sent to abuse@usbx.me and will be subject to review by our team.

UltraSeedbox reviews the report and passes it to the client to be removed from his slot in 24 hours.

Upon approval, we will notify the client through email and USB’s ticketing system and will be given 24 hours to remove infringing content. If the client does not respond within this period, his service will be suspended and will only be unsuspended when the client contacts us and confirms the removal of said content.

UltraSeedbox will contact the Copyright Owner once our client completes the removal of infringing content within two business days. The copyright owner must review the action taken by the client and renew or revise their report.

The client may Send A Counter-Notice

If the client believes that they’ve appropriate rights on the reported content, they can legally dispute the report against the complainant directly but must inform us first with sufficient information. In this legal matter, UltraSeedbox won't act as an intermediary.

Termination of Clients with Multiple Infringes

UltraSeedbox reserves the right to terminate the client’s service charged or determined to be “Repeat Infringer” or has not removed the reported content after the set period. UltraSeedbox reserves the right to define the criteria by which UltraSeedbox will determine that a person is a 'repeat infringer.’ A period of 24 hours will be provided before the termination action so the client can backup his data present on their UltraSeedbox service.

With this Agreement of Abuse Policy, both Complainant and our Client agree that UltraSeedbox is not liable for any legal actions against any client’s content on its services. UltraSeedbox acts as a common carrier only, as explained in its Terms of Service.

Data Handling Policy

At UltraSeedbox, we ask and store the minimum amount of information from you that is necessary to maintain our records and provide the services that you’d expect from us. The UltraSeedbox team is also well-trained to handle your data with the utmost privacy and security in mind and are required to observe strict rules, which includes using strong credentials and multi-factor authentication. Also, all of the payment processing is entirely handled by our payment processors, and none of your financial information is stored to UltraSeedbox, aside from the user’s payment and their respective transaction IDs.

Email

Username

Country

Password

UltraSeedbox Client Area Password

UltraSeedbox Control Panel Password

Application Passwords

Payment Processing

PayPal

Coinbase

Logs and Analytics

Server Metrics

Authentication Logs

UltraSeedbox Control Panel Login Attempts
sshd Logs

System Generated Logs

Logs Generated by Installed Applications

User’s bash History

Hosted Data

Installed Applications
User Data

Global Privacy Practices

Ultraseedbox provides the same high standard of privacy protection—as described in Ultraseedbox’s Privacy and Data Handling Policy—to all our users and customers worldwide, regardless of their country of origin. UltraSeedbox is proud of the level of notice, choice, accountability, security, data integrity, access, and recourse we provide.

Our Privacy Frameworks are based on principles, and Ultraseedbox adheres to them in the following ways:

Notice

Choice

Accountability for Onward Transfer

Security

Data Integrity and Purpose Limitation

Access

Recourse, Enforcement, and Liability

Incidence Response and Security Policy

Despite everyone’s best efforts and audits, security incidents are inevitably part of the business. Your security is important to us, and we are fully committed to its security and that of our clients. We continue to maintain a culture of transparency and truthfulness, which also extends to our approach to reporting security incidents. Ultraseedbox will take the following actions:

Close all connections to Ultraseedbox servers, WHMCS, or any other accessible place to resolve the incident rapidly. As soon as any Incidents reported or discovered by us, we will publish this on our communication channels at the earliest, including our website, our Twitter page, our subreddit, our community Discord server, and the Incident response page. We will also start emailing the clients affected, but it might take some time for all the emails to be dispatched.

In case you're experiencing issues with your services, please check the status page at status.usbx.me. It’s most likely you will see some maintenance work related to your node. If there is no ongoing maintenance, feel free to open a support ticket to investigate your Issues and guide you accordingly.

Policies

To continue trusting us, we have published a few essential bits of highly important information for you. We want to be as transparent as possible and share all the information that we store and how we store and use them.

Security first partners and vendors

How Can You Help

As we describe in our Terns of Service and on our security page, we do our utmost to ensure that Ultraseedbox is safe and secure - to help us protect it further, you can help us in the following ways:

Report a security event, vulnerability, or abuse

Password Policy

How UltraSeedbox Stores Passwords

UltraSeedbox uses trusted software platforms, allowing you to have the best possible experience. Here, we describe the platforms used to power our services and how each platform manages the passwords stored. Please note that most of the passwords stored on our servers are encrypted and hashed using various secure algorithms.

myUltraSeedbox (WHMCS)

Ultraseedbox uses WHMCS for managing sales, provisioning of seedbox slots, email dissemination, service announcements, and payment. It uses industry-leading security standards to encrypt and secure your information stored on our servers. The password stored on our servers is hashed using Bcrypt.

UltraSeedbox Control Panel (Django)

UltraSeedbox uses Django to power the UltraSeedbox Control Panel. It provides a one-stop panel to manage your UltraSeedbox slot by managing your applications and passwords. It also gives the user a quick overview of your slot.

UCP login password

Your login password, used to access your UCP profile, is hashed using the PBKDF2 algorithm with a SHA256 hash.

UCP App Passwords

Your app passwords, which are the password used to login to your installed applications, are stored in plain text and are only available to the user and the UltraSeedbox support team; this is for the UltraSeedbox support team to access your installed applications whenever you ask for support. UltraSeedbox support staff would not access said installed applications unless the user sends a support ticket, or asks a staff member for it on the community Discord server via Direct Messages. In such cases, we would encourage you to set a temporary password prior.

Third-Party App Passwords

Certain applications (for instance, Deluge or SickChill) are known to store authentication details and sensitive information in plaintext, including passwords and API keys. This behavior is beyond the control of UltraSeedbox, and it is at the user’s sole discretion to decide to trust these applications with this data. If you wish to see the application’s behavior in question change, please report this issue to the project maintainers directly. That said, UltraSeedbox slots are locked down so that only you can access your data on your slot and not anyone else’s.

How can you help

You can help us to make Ultraseedbox more secure by choosing unique and strong passwords for your accounts. Below are some tips on how to choose a strong password:

Weak Password Policy

Ultraseedbox is actively encouraging users to use strong passwords for their accounts. Ultraseedbox does not hold any responsibility if the user account gets compromised due to weak passwords or using the same password at multiple websites. It is common for attackers to use brute force or dictionary attacks to compromise your accounts. That’s why we highly recommend using a decent length of passwords with decent complexity. Please use the strong passwords tips we have suggested in the upper paragraph.

Refund Policy

At UltraSeedbox, we want to ensure that you are 100% happy with your purchase.

UltraSeedbox offers a prorated refund to all new clients within seven days from the purchase of your first slot. You can purchase any of our plans to test it out, and if that does not satisfy your needs, you can cancel your slot and send us a ticket to get your refund.

Eligibility Guidelines

  1. You must be a new client and have purchased your first slot from UltraSeedbox.
  2. If you purchase multiple slots from us, you are allowed a one-time refund of one Essential Plan, one xStream plan, and one Bolt NVME plan. These are counted within seven days of purchasing your first slot.

Refund Calculation

All of our refunds are calculated on a prorated basis. This means that you only pay what you’ve used, which is your traffic usage.

Requesting a Refund

  1. To start with the refund process, you must cancel your slot. To do this, login to your Client Area, then go to Services>My Services>Product/Service>Request Cancellation and choose Immediate. We’d love to know what went wrong and how to improve, so please provide us your feedback on the next screen.
  2. Open a Support Ticket to contact us for your refund.

Exceptions for Refund

PayPal Subscriptions and Overpayments

UltraSeedbox cannot manage your PayPal subscriptions on your behalf at any stage of service and is your sole responsibility to cancel your PayPal subscription with UltraSeedbox.

Any overpayment(s) on service(s) are non-refundable and will be added to your UltraSeedbox account credit, which can be accessed and used as credit on future invoices/services.

Chargebacks & PayPal Disputes

When opening a service with us, you agree to contact us first regarding any issues. The use of a PayPal dispute or a chargeback to forcibly revoke funding from us is considered a violation of our Terms of Service.

Any client who commits either of these actions will be blacklisted from the purchasing and usage of our services in the future.

Sensitive Data Removal Policy

What is Sensitive Data?

Sensitive data refers to content that

Sensitive data removal requests are appropriate for

Sending a Sensitive Data Removal Request

The guidelines stated here are designed to protect your privacy, to streamline the process, and to educate our users about their rights.

Please note you should be logged in to the UltraSeedbox Client Area account before making a sensitive data removal request.

Service Level Agreement

The Service Level Agreement (“SLA”) is a policy governing the Terms and usage of Services provided by UltraSeedbox and applies individually to you by using our services.

Having in mind the nature of services (shared environment) and the kind of services we offer, server downtime is an inevitable part. With this agreement, we’ll explain how we handle certain situations during your time with us.

The objective of this agreement is to ensure that the proper elements and commitments are in place to provide consistent service to you by us and will serve as an Official Agreement for our Policy on Handling Conflicts and Offering Compensation.

Server Downtimes, Server Maintenance & Compensation

Ultraseedbox takes all the requisite steps to ensure that our servers remain online and accessible for each user in any billing cycle.

Any scheduled maintenance of servers will be announced in advance through various communication modes such as e-mails, UltraSeedbox Status Page & WHMCS Announcements, with pertinent details. Clients that are affected by this will not be compensated.

Any unannounced/emergency downtimes/maintenance of servers will be announced as such, and users affected will be compensated for it. Below is the basis for compensation:

 Downtime  Service Credit
 Within 6 hours  As per team discretion
 Up to 12 hours  One Day
 Up to 24 hours  Two Days
 Exceeding 48 hours  Credited double the time of the downtime (e.g., if there are three days of downtime, clients will be credited six days as compensation)

Please take note that this does not include any downtime of your apps installed.

Drive Failure and Data Loss

UltraSeedbox is a shared app hosting platform; almost all of the setup is devoted to providing the users with the fair allocation of resources and full disk utilization. Unfortunately, there will be inevitable incidents like drive failures.

If drive failure happens on the slot you’re in, and we’re unable to recover your data, you will be eligible for one month of service on us.

With this, we recommend you backup your data that’s on your slot.

Except for the above scenario, removing user data on your end with no system errors detected will not be compensated.

Fair Use of Server Resources

Our services run on shared resources. As a result, it is the responsibility of the client to ensure that their activities do not negatively impact other client’s experiences and are kept within acceptable limitations.

UltraSeedbox may stop, without warning, any applications that are negatively affecting other clients. In extreme scenarios where clients are negatively affecting other clients, the client’s slot may be suspended or terminated.

Terms of Service

Services may not be used without agreeing to the Terms. The Terms are accepted by the customer and UltraSeedbox whenever Services are ordered or paid for by the customer. The Terms are maintained independently of any other agreement between UltraSeedbox and the customer. Unless otherwise agreed in writing with UltraSeedbox, any secondary agreements between UltraSeedbox and the customer will always include at a minimum, the Terms outlined here. If a secondary agreement between UltraSeedbox and customer contradicts any attribute of Terms as outlined here, the secondary agreement shall take precedence. You may not use the services if you are not of legal age to form a binding contract with UltraSeedbox, or you are barred from receiving services under the laws of India or the country in which you will be using the Services.. The most current version of Terms will be available at http://www.ultraseedbox.com/terms-of-service/

General Terms of Service

  1. Any content or action taken on any UltraSeedbox plan is the responsibility of the client. Any actions taken out on a userspace, authorized by the client or not, will reflect on the client themselves. The user is required to follow all Terms of Service outlined here and will be referred to as “TOS” henceforth.

  2. The user is responsible for ensuring their services are suitably secured as per the guidelines of our Password Policy. Ultraseedbox has no liability if the user account is compromised with weak passwords or sharing of an account with friends, family or any third person.

  3. The following tools/programs are prohibited to be run on any UltraSeedbox plan:

    • Tor relays/exit nodes
    • Hacking tools
    • Spamming tools
    • Phishing
    • Fraudulent gateways
    • Any malicious content that could reflect poorly on UltraSeedbox
    • Mining tools
    • Peer-to-peer load balancers
    • Game servers
  4. All user resources must be configured with authentication. This includes any applications and prohibits the use of open directories.

  5. Payments made are the responsibility of the client. Any unpaid invoices will result in the service for the said invoice being suspended, with eventual termination and deletion of all data if left unpaid. Any over-payments due to incorrect PayPal subscriptions are non-refundable. These payments will be added to the client’s account as a credit to be used on future invoices.

  6. Please treat staff with respect at all times. In return, we will treat clients with respect. Any client being excessively rude will risk being banned from UltraSeedbox.

  7. The resale of any UltraSeedbox service or part thereof is strictly forbidden. Any user found to be reselling any services hosted on our slots will be immediately terminated with no refund given. This includes, but not limited to; selling access to any streaming application, hosting IPTV services on our slots or using our slots to distribute files in exchange for a payment.

  8. Users are responsible for ensuring the safety of data stored on their UltraSeedbox slot. Our services are not redundant and data loss can occur. We recommend backing up any important files to dedicated cloud hosts.

  9. UltraSeedbox reserves the right to alter prices, storage quantities, network rates, network volumes, and computational capabilities of all services at its sole discretion.

  10. We reserve the right to amend the TOS outlined here at any point in time, continued use of our services is dependent on the client following all these terms.

Account and Slot Responsibilities

It is the responsibility of the client to ensure the information kept on their slot is backed up and secure at all times. We strongly suggest backing important information up to an external cloud location; we are an apps hosting provider, not a storage provider. Drive failure can happen and we are unable to guarantee the information will be recovered. UltraSeedbox shall never be held liable for failure to recover data in the event of any sort of failure, and shall never be held accountable financially or otherwise for loss of data.

We also recommend using unique, secure passwords to be set for UCP, customer portal, SSH and all apps. Users should refer to our Password Policy. Any applications or content on our services that are not in line with our TOS will be considered a violation of our TOS, regardless of if an account was compromised.

Sharing and Reselling

Allowing public access to our services is forbidden. This includes public http directories, hosting video streams or hosting public services. Any client found allowing public access to any services will be asked to stop, failure to comply will result in account termination.

Reselling of any aspect of our services is strictly forbidden. Any client found to be accepting money or other payments in exchange for any sort of access to our services will be immediately terminated and ineligible for a refund.

Fair Usage

Our services run on shared resources, as a result, it is the responsibility of the client to ensure that their activities do not negatively impact other client’s experiences. All Clients must ensure that their resource consumption is within acceptable limitations. UltraSeedbox may stop, without warning, any applications that are negatively affecting other clients and has every right to regain control of the abused resource from users without prior notice. In extreme scenarios, the client’s slot may be suspended or terminated as the backbone of this policy is that everyone has a positive experience.

UltraSeedbox will not be liable nor responsible for any customer/user loss out of this arrangement, and there will not be any refund of customer paid fee. Users of all UltraSeedbox services agree not to interfere with other users in an unfair or malicious manner such that other users are not able to receive the due level of services.

Forbidden content

The following content is strictly forbidden:

Payments

Our billing procedure is structured to ensure that you must have adequate time to pay your invoices, which are sent 10 days prior to the due date of the service with an invoice reminder sent 3 days prior. A service with an unpaid invoice after midnight on the due date will be suspended, then reminders will be sent out on the 1st, 2nd and 5th day. With further course of action the slot will be terminated and all data will be deleted permanently after midnight of the 5th day if the invoice remains unpaid. Any payments past 5th day will result in a new slot being created, which is not ineligible for our refund policy.

Refunds

Our Refund Policy is in place as a means to test our service, must check out here: Refund Policy

Cancellations

All clients are entitled to cancel their service at any point in time. Cancellation request option is available at the Client Portal. We offer “Immediate” and “At the end of the billing period” cancellations. With immediate cancellation, the slot will be terminated and wiped shortly with no guarantee that any data will be recoverable. Removal of cancellation requests is possible by contacting us through our ticket system.

Subscriptions- Overpayments, Chargebacks and PayPal Disputes

This section declares and represents in our Refund Policy, and the client agrees to it.

Privacy

The customer understands and agrees to the Privacy Policy provided by UltraSeedbox.

Failure to Pay

UltraSeedbox retains the right to remove or retain the content stored on UltraSeedbox's servers in the event of nonpayment for the services.

Software & Service Updates

Any software provided with the Services may be updated or altered at any time. These changes are often to improve the quality of the Services and fix problems. You agree to receive such updates.

Common Carrier

UltraSeedbox and customer agree that UltraSeedbox is solely acting as a common carrier in its capacity of providing services. The customer agrees that they are the publisher of any material or information and responsible for it adhering to the Terms. The content distributed by customer is in no way reflective of UltraSeedbox. UltraSeedbox does not filter or inspect the content distributed by the customer using our, as outlined in our Privacy Policy. All material stored or distributed by the customer is considered publicly accessible. UltraSeedbox’s distribution of content provided by customer does not express or implies approval of material by UltraSeedbox, nor does it confirm that the material is in compliance with the Terms.

Notices

Any notice under these Terms may be e-mailed, delivered personally or to such other places as the parties may designate in writing.

Miscellaneous

This section includes legal terms and conditions declared by UltraSeedbox

Propietary Rights

UltraSeedbox owns all legal rights, title and interest in and to the Services, including any intellectual property rights which subsist in the services (whether those rights happen to be registered or not, and wherever in the world those rights may exist).

Compliance with Law

Through this agreement, Client accepts full responsibility and accountability for all the content stored on, downloaded to, or distributed from their Services with legal rights.

Content License

The customer retains copyright and all other rights they already hold in content which is stored on, or distributed through Services provided by UltraSeedbox. By storing or distributing content through Services, you give UltraSeedbox a perpetual, irrevocable, worldwide and royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, and publicly perform, publicly display and distribute said content using services. The customer agrees that this license includes a right for UltraSeedbox to make such content available to other companies, organizations or individuals with whom UltraSeedbox has relationships for the provision of syndicated services, and to use such content in connection with the provision of those services. You understand that UltraSeedbox, in performing the required technical steps to provide the Services to our users, may: a) transmit or distribute your content over various public networks and in various media b) make such changes to your content as are necessary to conform and adapt that content to the technical requirements of connecting networks, devices, services or media You agree that this license shall permit UltraSeedbox to take these actions. You confirm and warrant to UltraSeedbox that you have all the rights, power and authority necessary to grant the above license.

Limitation of Liability

UltraSeedbox is not liable for protection or privacy of any content transmitted through the Internet or any other network provider, or services the customer may use.

Indemnity

Customer agrees to defend, indemnify and hold UltraSeedbox harmless from and against any and all claims, obligations, losses, liabilities and expenses (including reasonable attorneys' fees and costs) incurred by UltraSeedbox arising from or due to claims made by third parties (including customers of the customer) for their actions.

Force Majeure

UltraSeedbox shall not be liable to customer for any failure of performance under these Terms due to any cause or causes including, but not limited to strikes, riots, vandalism, fires, inclement weather, third-party provider outages, cable cuts, power crisis shortages, acts of terrorism, and or uncontrollable acts of God, or other similar occurrences; any law, order, regulation, direction, action or request of the Indian government or of any other government (including provincial and local governmental agency, department, commission, court, bureau, corporation or other instrumentality of any one or more of said governments) or of any civil or military authority; national emergencies, insurrections, riots, wars; or strikes, lockouts, or work stoppages or other labor difficulties; failures, shortages, breaches or delays.

Nondisclosure

UltraSeedbox and the customer shall use their best efforts to keep the provisions (including price) of all agreements from the public, competitors, or others who may gain benefit from such knowledge unless required by law to divulge such information to regulatory authorities or unless required in connection with enforcing that party's rights hereunder.

Relationship of the Parties

The parties intend that an independent contractor relationship will be created by these Terms, and that no additional partnership, joint venture or employee/employer relationship is intended – unless otherwise specific in a separate agreement.

Waiver

Any party's failure to insist on compliance or enforcement of any provision of these Terms shall not affect its validity or enforceability or constitute a waiver of future enforcement of that provision or of any other provision of these Terms.

Attorneys' Fees

Questions

Questions about the Terms Of Service? Contact us.

DISCLAIMER OF WARRANTIES

SERVICES PROVIDED BY ULTRASEEDBOX ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS. ULTRASEEDBOX SPECIFICALLY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ULTRASEEDBOX BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR INCIDENTAL DAMAGES, EVEN IF ULTRASEEDBOX HAS BEEN ADVISED BY THE CUSTOMER OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE. IF ULTRASEEDBOX'S SERVICE TO THE CUSTOMER IS DISRUPTED OR MALFUNCTIONS FOR ANY REASON, ULTRASEEDBOX SHALL NOT BE RESPONSIBLE FOR ANY LOSSES OF INCOME DUE TO DISRUPTION OF SERVICE DURING THE PERIOD OF DISRUPTION OF MALFUNCTION.

Ultraseedbox Subprocessors and Cookies

UltraSeedbox provides a great deal of transparency regarding how we collect, store, process, and share your data. We provide this page, which details our subprocessors, how we use cookies, and tracking methods to improve our services.

When we share your information with third-party subprocessors, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors; we require them to enter into data protection agreements that restrict their processing of Users' Personal Information (as defined in the Privacy Statement).

 Company Description
Hetzner  Website Hosting Provider
 Amazon Web Services Email Service Provider
 Google Workspaces Customer ticketing mail service provider
 Sentry.io  Application monitoring provider
 JIRA  Team collaboration and project management platform
 PayPal  Payment Provider
 Coinbase  Cryptocurrency Payment provider
 YISP  Server’s network and rack space provider
 NovoServe Server’s network and rack space provider

When we bring on a new subprocessor who handles our Users' Personal Information or remove a subprocessor or change how we use a subprocessor, we will update this page.

This section of the policy explains the cookies that we use on our services to ensure a consistent and effective user experience and a secure environment.

We use cookies of both type Session & persistent cookies,

These cookies are further classified into the following categories:

Strictly Necessary & Security Cookies

Performance & Analytics

Username Policy

Usernames at Ultraseedbox are available on a first-come, first-served basis and intended for immediate use. It is possible to have the same username for multiple slots that you rent at UltraSeedbox.

If another user has already used the username you prefer, consider other names or unique variations. Using a number, hyphen, or an alternative spelling might help you identify a desirable username still available.

We also have a system in place to check your usernames against a list of vulnerable usernames and to pause deployment of your slot when detected. Ultraseedbox reserves the right to ask customers to change their usernames for the website or slots for any intended reason.

Ultraseedbox also recycles the unused account usernames every six months. If we find any unused account usernames in our system, those usernames will be available to anyone.

Name Squatting Policy

UltraSeedbox prohibits account name squatting, and account names may not be reserved or inactive for future use. Accounts violating this name squatting policy may be removed or renamed without notice. Any attempt to sell, buy or solicit other forms of payment in exchange for account names is prohibited and may result in permanent account suspension.

OR

UltraSeedbox restricts account name hunching down, and account names may not be saved or idly held for some time later. Records abusing this name crouching strategy might be eliminated or renamed without notice. Endeavors to sell, purchase, or request different installments in return for account names are disallowed and may bring about perpetual record suspension.